It’s bad enough getting injured in an accident that was someone’s fault and having to claim, so don’t add insult to injury by putting up with Solicitors who don’t fight hard enough in that compensation claim or who provide shoddy service.
We hear a lot about bad service from disgruntled clients who frequently switch to us. It’s particularly common when the poor injured person has called up one of the many dreaded TV “ambulance chaser” firms. Most of those firms are just marketing companies who simply sell your name and number to a law firm, along with many others in bulk. They charge the law firm a fat fee for hooking you, move on to the next call and forget about you.
The next problem with this is that the law firm has spent a fortune on buying yours and all of those other names and numbers and so they gear themselves up to deal with that “bulk work” by dealing with you like cattle.
They often have large teams of “claims handlers” who aren’t even fully qualified lawyers. Clients find that they often cannot speak to the same person twice, they get sent meaningless standard letters and endless questionnaires and they are left feeling like they are doing all of the work. The law firms are often based hundreds of miles away and have no empathy for you. It’s a production line and you are a commodity not a person.
That is all just plain wrong and nobody should be expected to put up with it. It’s poor customer service and often it’s poor legal service.
We don’t pay middle men or “ambulance chasers”. Over 70% of our work comes from recommendation and reputation and that is because we have genuine relationships with our clients. We meet as many of our clients face to face as we can. Those that we can’t meet we spend plenty of time talking to and we make sure that they have the same person to speak to and the same point of contact throughout their claim.
Surprisingly, it’s not just the TV “ambulance chasers” that can direct you towards poor service, other organisations that you would expect to be on your side often do so too. We have seen Trade Unions, people’s own insurers and membership organisations (all of whom you would expect you could trust) sell their members who have injury claims to the highest bidding law firm, again in bulk.
You are not a product or a commodity and you shouldn’t accept service that treats you like one.
Best advice is don’t go near a firm like that in the first place, but if you already have done don’t put up with it. It is usually possible to switch to someone who can do a better job. Seek personal recommendations, or at least find someone who will give a personal touch. Speak to someone like us, suss us out, see if you like and trust us. People come back to us and recommend us all of the time.
Give us a call, or click the case evaluation button below.
